As I cruise comfortably at 35,000ft up the Eastern seaboard from Miami International to New York JFK, I feel it is as good a time as any to articulate my views on customer service, an aspect of business I once reviled but now revere.
Throughout my short, 20-year lifespan I have witnessed a shift in the behavior of consumers in developed economies, which has led to customer service playing an increasingly important value-added role to almost all goods and services in the modern marketplace.
Fordham University’s Rose Hill campus is, without question, one of the most beautiful places in New York City. The triumvirate of the Botanical Gardens, the Bronx Zoo and the Fordham campus are oases of green in The Bronx. Despite many isolated spots of beauty, the borough is still a sight for sore eyes in many parts.
Amsterdam is quite possibly the most liberal city in the world. This title carries with it many praiseworthy attributes, as well as numerous challenges. The bicycles, the marijuana, the tolerant people, the openness to new ideas seen in industries as varied as architecture and sex, a world-class, social healthcare system; all defining characteristics of a liberal and progressive city.
One idea that struck a chord with me as I explored the city was the huge potential Amsterdam has as a Tech hub. This idea may sound quite alien, but multiple circumstances exist in the Dutch capital that lead me to believe it is a very real possibility. Read More
“Sometimes you have to go up really high to understand how small you really are.”
Just 20 minutes before I was due to give a presentation on the Opportunites for Entrepreneurship at Fordham University, I was yet to shower or even practice my speech. The reason? I was too captivated by an Austrian unbuckling his seatbelt, climbing out of a tiny capsule attached to a 55-story balloon, and leaping out from the edge of space.
Felix Baumgartner’s historic 128,000 ft freefall lasted just short of 10 minutes, but it was the culmination of years of hard work and determination.
I don’t know if it was the coincidental timing of these two events, or the sheer audacity of Baumgartner’s dive, but I immediately connected some of the attributes around this special event with some of the skills required to become an entrepreneur. Read More
As I prepare for a talk about the Entrepreneurship Opportunities at Fordham this weekend, and with the Compass Fellowship at Fordham well underway, I thought I would reflect on the state of Tech & Entrepreneurship in New York City, the city I am fortunate enough to call home.
As a college student, I am constantly bombarded with questions and concerns about my career path, what I am doing to enhance my résumé, and being reminded of how tough it is for recent college graduates to secure a job. These questions are coming not only from my Career advisor, but also from my parents, professors and even my friends.
- “Did you hear that Jimmy got a fall internship with Merrill Lynch?”
- “What do you mean you’re vacationing this summer?! Shouldn’t you be working?”
- “A 3.9 GPA isn’t good enough! You need the experience or you’ll never get the job!”
If you’re like me, the above may sound all too familiar. Anyone and everyone is saying you need to get an internship by the summer of your Sophomore year, or your life is over. Read More
There are numerous topics I’m sure I will stumble through as this blog progresses, but one of the topics I’m most interested in documenting are some of the differences between various aspects of culture in the US as opposed to the UK. I will probably wade through heavy topics such as politics and economic stances knee deep, making up facts and quoting anonymous sources left right and center. I will also have a go at some lighter topics, such as wondering why Indian food isn’t a big deal here (nothing beats a good Jalfrezi in my mind), and wondering how and why I never learned about any British history between James Watt’s invention of the steam engine in 1770, and the coronation of Queen Victoria in 1837 (didn’t miss anything important, did I?).
However, following the “miracle of Medinah” yesterday in the Ryder Cup, today’s agenda is sport, and just how great it is to be a British sports fan right about now. As Martin Kaymer sunk a 15 ft putt on the 18th green, ensuring Europe retained the trophy, I was simultaneously fist pumping, yelling triumphantly down my hallway and taunting my American roommates (who, by the way, didn’t care in the slightest). Read More
Inter-railing around Europe is usually the domain of students trying to “find themselves,” or attempting to seem cultured when they tell their friends they have visited the Louvre, Prague Castle or other grandiose symbol of Europe’s rich history. I went inter-railing around Europe attempting to do just those things, but I came away with something that may (I hope I’m right in saying this) actually be of interest to people: namely, an understanding of issues facing AirBnB; issues that need addressing if AirBnB and other asset-sharing businesses are to achieve their ambition of changing how we as consumers, consume. Read More
This is not an attempt to become famous and wildly successful. Rather, this is a place for me to vent and document the constant stream of crap that comes out of my head and mouth.
I doubt there will be any coherency to the blog posts: one day I may be proudly celebrating my love for the UK, the next sharing a picture of a furry puppy. Let’s enjoy the ride!